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Cancel sim or change to pay as you go

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Travelling123
Level 1: Joiner
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on ‎27-02-2023 16:54

on ‎27-02-2023 16:54

Im currently travelling and want to cancel or pause my sim while I’m away for a year or so. 

whatever way is easier cancel or move to pay as you go. I’ve tried everything on the website. 

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MI5
Level 94: Supreme
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on ‎27-02-2023 16:56

on ‎27-02-2023 16:56

@Travelling123 

You can't pause a contract so the best option is to keep paying the monthly fee. Even changing to PAYG will mean paying off your current plan.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151877 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎27-02-2023 16:56

on ‎27-02-2023 16:56

@Travelling123 

You can't pause a contract so the best option is to keep paying the monthly fee. Even changing to PAYG will mean paying off your current plan.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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