Can't use phone abroad....

[Anonymous]

While we were on a recent trip in France, my wife was unable to use her mobile to either phone UK numbers or local French numbers.  Any number was always unrecognised. She could however phone my mobile.

My son's phone was fine (she had to use that to phone our hotel) as was mine (she had to use that to phone her Mum). We are all on O2 Pay & Go. There was nothing wrong with the number format. We had the default +33 etc which worked on my son's phone; we also various other combinations just for the hell of it - none of which worked.

On popping into an O2 shop when we got home, the "guru" could see nothing wrong with the account and he gave us the shop phone to dial Cusomer Services who gave us the expected "you must have put the number in wrong" and not much else.

Any ideas?

[jonsie]

A couple of our members on here travel to France frequently and have no problems. I'm not sure why you were using the +33 to call home. Use +44 to call UK landlines and no code at all to call other UK mobiles.

[MI5]

Yeah, never had a problem myself.
Were the numbers you were calling requiring credit perhaps?

[Anonymous]

the +33 was to call the hotel in.................... France

(let's be absolutely clear.... there was nothing wrong with any numbers dialled anywhere)

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@jonsie wrote:

A couple of our members on here travel to France frequently and have no problems. I'm not sure why you were using the +33 to call home. Use +44 to call UK landlines and no code at all to call other UK mobiles.

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[MI5]

There's no logical explanation for it in terms of your actions.
It has to be phone, sim or network issue.

[jonsie]

If the phones were all connected to the same network and the phone works ok in the UK I would get the sim replaced. It's free at your local store. Also get customer service to confirm that roaming is enabled on the account. I can't think of any other possible reason why that particular phone didn't work as it should?

What handsets do you have as a matter of interest?