Hoping someone can help. Around mid January I noticed that I wasn’t getting calls or texts. I was with Three at this stage. After contacting their support I was told that it was an issue affecting a number of users but that they were unable to say when the issue would be resolved. Two weeks later and still no resolution I then decided to join O2 and port my number over. The porting was done on Thursday/Friday however the gremlin has followed me to O2. I visited an O2 store on Saturday and we determined that it had nothing to do with my device. When the assistant dialled my number from his O2 mobile the call came through. However calls from any other network or landline just get an out of service type tone. I am at my wits end as I don’t want to change my number.
Hi Sarah. I am having the exact same issue since porting over from O2 to EE last week. I can receive calls from EE numbers, but no one else. I can send and receive texts from all other mobile numbers, but not from numbers related to businesses (i.e banks, security codes etc). EE have told me the port is incomplete from O2's side - could you possibly look into this for me please if I can DM you?
We spoke on the phone earlier today. The back office team have been able to locate the issue and it looks like a routing issue occurred, this now being resolved and you should have services working shortly.
You should have received an email with confirmation.
I have tried calling my mobile number from a landline and instead of it cutting off straightaway, or a message saying the number has no service, it's now saying "Welcome to the O2 messaging service".
I presume this is normal while they sort the porting issue?
