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Can’t pay bill

Joseph25
Level 1: Joiner
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I can’t pay my airtime bill to upgrade phone. I’ve £0.02 left to pay. When I try to upgrade via app it fails at checkout, when I try to upgrade via O2 chat they tell me I need to phone up and pay the last 2p but when I phone up it tells me I’ve nothing to pay and disconnects. Please confirm what I need to do?

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MI5
Level 94: Supreme
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Registered:

@Joseph25 

There is a known issue with billing that O2 are trying to fix.

Please try again later.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123885 Posts
  • 612 Topics
  • 20066 Solutions
Registered:

@Joseph25 

There is a known issue with billing that O2 are trying to fix.

Please try again later.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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