Solved: Can’t pay bill

Joseph25 · ‎30-11-2021

I can’t pay my airtime bill to upgrade phone. I’ve £0.02 left to pay. When I try to upgrade via app it fails at checkout, when I try to upgrade via O2 chat they tell me I need to phone up and pay the last 2p but when I phone up it tells me I’ve nothing to pay and disconnects. Please confirm what I need to do?

MI5 · ‎30-11-2021

@Joseph25

There is a known issue with billing that O2 are trying to fix.

Please try again later.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-11-2021

@Joseph25

There is a known issue with billing that O2 are trying to fix.

Please try again later.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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