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Can’t connect to O2 after number port

scalehill
Level 1: Joiner
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on ‎13-07-2023 09:46

on ‎13-07-2023 09:46

Ported a number from an O2 business iphone to a different O2 pay monthly  iphone. Number Swap seemed to go ok, original SIM stopped working in business phone, but new SIM won’t connect to O2 in new phone . Put new SIM back in old phone, picks up O2 and works as it should using the correct ported number. New phone unlocked to all networks so can’t understand why it won’t connect if the SIM is live and works in old phone. Any suggestions ?

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MI5
Level 94: Supreme
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on ‎13-07-2023 10:13

on ‎13-07-2023 10:13

@scalehill 

It would suggest a fault or bar on the new phone.

Best to get it checked by Apple.

https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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