Solved: Can I pay off airtime plan and keep phone plan

Anonymous · ‎10-11-2017

I was wondering if I can pay out the remainder of my airtime contract [effectively so I can leave O2] but keep my phone plan running so that I can still spread the cost of the phone plan?

chrisymon · ‎10-11-2017

Well if can pay of airtime to end of contract can you not afford the full cost of device plan settlement. If so do that then you dont need to pay of the airtime.

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge

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MI5 · ‎10-11-2017

No, unfortunately not.
The device is the lead part of the contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

chrisymon · ‎10-11-2017

Well if can pay of airtime to end of contract can you not afford the full cost of device plan settlement. If so do that then you dont need to pay of the airtime.

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge

Cleoriff · ‎10-11-2017

@AnonymousA guide to how Refresh works https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

Veritas Numquam Perit

Anonymous · ‎10-11-2017

The point is I don't want to pay for obth upfront at the moment but I want to leave O2 for a better deal elsehwere.

Why would you assume I can afford to pay of one half and therefore I can afford to pay off the other half?

MI5 · ‎10-11-2017

Just pay off the device fully and you can leave for free. There's no need to pay the airtime if the device is paid for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-11-2017

Hang on - are you saying If I pay the device plan in full I am no longer tied to an air time contract?

MI5 · ‎10-11-2017

Correct. The phone is then yours and you can sell it or take it to a new network and just use their sim n it if you unlock it first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

chrisymon · ‎10-11-2017

it was a open question, instead of paying both airtime and device the best way would be pay off device then not liable to pay airtime to end of contract.

If you pay of airtime then you still have to pay of the device meaning you be out of pocket.

I did not assume anything.

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge

Anonymous · ‎10-11-2017

But surely there is a contract period on the airtime? Wouldn't I have to see this out as well?

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