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Tariff Change

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Anonymous
Not applicable

on ‎10-11-2017 08:17

on ‎10-11-2017 08:17

My account states that my contract can be renewed today. I went into tarriff change and it says I can't move to a lower tariff, I don't understand
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MI5
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on ‎10-11-2017 08:20

on ‎10-11-2017 08:20

A tariff change and an upgrade are 2 different things.
If you want to keep your phone and pay less for a sim only tariff you need to go into upgrade and choose a lower priced sim only tariff.
https://www.o2.co.uk/shop/sim-cards/sim-only-deals/#deviceType=phone&contractLength=P12M
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144558 Posts
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Registered:

on ‎10-11-2017 08:20

on ‎10-11-2017 08:20

A tariff change and an upgrade are 2 different things.
If you want to keep your phone and pay less for a sim only tariff you need to go into upgrade and choose a lower priced sim only tariff.
https://www.o2.co.uk/shop/sim-cards/sim-only-deals/#deviceType=phone&contractLength=P12M
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

on ‎10-11-2017 08:36

on ‎10-11-2017 08:36

Thank you, I will change to sim only tariff
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MI5
Level 94: Supreme
In response to Anonymous
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on ‎10-11-2017 08:41

on ‎10-11-2017 08:41

No problem slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MercedesS
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on ‎10-11-2017 09:31

on ‎10-11-2017 09:31

Hello @Anonymous, welcome to the O2 community!

Glad to see @MI5 helped you! Please let us know if there’s anything else we can do for you. 

We hope to see you around Wave

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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