Calling a ship in an emergency...

[Anonymous]

...£47.56 for a 7 minute call now showing in my 'pending billing' O2 screen.

Had to call my parents on their ship (Costa Luminosa) after they were robbed in Marseille yesterday. Thieves took their phone and injured my mother so made a quick call to the ship to help cancel their phone and make sure they were OK.

O2 call charges screen shows costs to ships as 'Unavailable' so wasn't able to check in advance. I knew it was likely to be a costly call but - nearly £7 per minute - really?!

[jonsie]

Yes there should vertainly be a webpage for reference #O2fail

[Toby]

Hi guys,

I know Adam is discussing it on twitter, but I shall also see if i can retrieve any more updates on the accessibility of the relevant info.

[Anonymous]

Thanks @Toby

[adamtemp64]

@Toby for example plusnet pricing http://www.plus.net/home-broadband/tariffs/ all in one easy to find place I understand o2 may need 2 or 3 of these to cover payg pay monthly ands business but the current international pages are useless. (line the use of unavailabe on payg roaming should say no roaming) But I digress.

[Anonymous]

Have to agree @adamtemp64 lots out of date or missing

[Toby]

Hi guys,

Thanks very much for your feedback on this, a little more info has been added to the page.

http://international.o2.co.uk/internationaltariffs/calling_abroad_from_uk

This is down to you

[Anonymous]

Thank you for the feedback @Toby

Hopefully the op will have their case looked at favourably as the required info was not on the O2 site.

[jonsie · Accepted solution]

Strewth!

Standard Rates

Our Pay Monthly customers will be charged at the following rate for calling this country.

Cost per minute of calling:  Ships/ferries/Airplane networks

Landline	£8.10
Mobiles	£8.10
Cost per text message	20p

[adamtemp64]

@Toby thanks but still no calling abroad from the UK for businesses this is a very poor show

[a_hcir]

£8.10 a minute is outrageous. There must be a fantastic profit margin in it - if you had a payg international SIM it's less than half price - £3.50/min