Solved: COMPLAINT VARIOUS E MAILS SENT TO DATE NO RESPONSE

Anonymous · ‎24-02-2014

I have sent various e mails regarding a complaint at one of the London 02 shops. To date I have not received an acknowledgement or a response. How do you expect staff at 02 to ensure they given the appropriate support if the complaints department do not even respond to your e mails. Can anyone give me an e mail or phone number who I should contact. There is no consideration whether you have been an 02 company for many years, all they are interested is selling contacts, etc. A disgrunted customer Pippa

MI5 · ‎24-02-2014

Hi Pippa, complaints process and escalation is all outlined here http://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Anonymous · ‎24-02-2014

@Toby can you assist this member please.

Or private message Toby here http://community.o2.co.uk/t5/user/viewprofilepage/user-id/60444

He is site staff.

MI5 · ‎24-02-2014

Hi Pippa, complaints process and escalation is all outlined here http://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

COMPLAINT VARIOUS E MAILS SENT TO DATE NO RESPONSE

So then, this courier arrived

Bereavement Change of Name on Account Process

Laptop fault?

Being charged for an account that i didnt ask for

Arrears