Broken phone

[njb19]

Hoping someone can help me. 

I have broken my phone but still on my contract in till September 2021. I am happy to pay off the remainder of the money and any additional charges to get a new phone but will I still have to pay my airtime bill up to September 2021? 

Thanks, 

Nicky

[O2Stacey]

Hi @njb19 

If you got your phone directly from O2 and you're on a Refresh contract all you have to do is pay off the remainder of the Device plan and you're free to upgrade without paying the rest of the airtime. You will know you're on a refresh contract if you are currently paying 2 seperate direct debits. 

Guide: How does O2 Refresh work? 

Hope this helps

Stacey  

[njb19]

Hi, 

Thanks for your reply. For the airtime part of the contract do I have to continue to pay £25 in till September 2021? You have a sim only deal on your website for £15 so would I be able to get that if I completely cancel my contract? 

Thanks in advance

[MI5]

@njb19 

Once you have paid off the device plan you can "upgrade" to the cheaper SIM only tariff Guide: How does O2 Refresh work?