Solved: Broken pay monthly phone - what are my options?

Anonymous · ‎13-05-2013

My contract runs out in December, but my phone is broken. What can I do about it? Can I buy a new one and swap the sim over? Will I maybe be able to get an early upgrade? Any advice is appreciated. Thanks

Anonymous · ‎14-05-2013

If the phone is broken (and not damaged etc.) then you should have it booked in for repair.

Take it to an o2 store and they will send it away - if it is damaged they will give you a repair quoatation but most likely it will be fixed under warranty free of charge.

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MI5 · ‎13-05-2013

You only real option is to buy another phone and carry on using your contract sim in it. Otherwise, buy out your current contract and start another one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎14-05-2013

Do you mean physically broken, otherwise O2 can get it repaired?

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Anonymous · ‎14-05-2013

Thank you for the input.
It's the battery that's the problem, only has a runtime of a few hours

MI5 · ‎14-05-2013

A new battery is way cheaper than a new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-05-2013

If the phone is broken (and not damaged etc.) then you should have it booked in for repair.

Take it to an o2 store and they will send it away - if it is damaged they will give you a repair quoatation but most likely it will be fixed under warranty free of charge.

jonsie · ‎15-05-2013

If you are able to buy another phone of your choice outright and sim free, you will have many more choices of tariffs open to you when your contract is up.

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Broken pay monthly phone - what are my options?

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