Broken pay monthly phone - what are my options?

[Anonymous]

My contract runs out in December, but my phone is broken. What can I do about it? Can I buy a new one and swap the sim over? Will I maybe be able to get an early upgrade? Any advice is appreciated. Thanks

---

[MI5]

You only real option is to buy another phone and carry on using your contract sim in it. Otherwise, buy out your current contract and start another one.

[perksie]

Do you mean physically broken, otherwise O2 can get it repaired?

[Anonymous]

Thank you for the input.
It's the battery that's the problem, only has a runtime of a few hours

[MI5]

A new battery is way cheaper than a new phone.

[Anonymous · Accepted solution]

If the phone is broken (and not damaged etc.) then you should have it booked in for repair.

Take it to an o2 store and they will send it away - if it is damaged they will give you a repair quoatation but most likely it will be fixed under warranty free of charge.

[jonsie]

If you are able to buy another phone of your choice outright and sim free, you will have many more choices of tariffs open to you when your contract is up.