cancel
Showing results for 
Search instead for 
Did you mean: 

Billing

Alan1951
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, Just signed up for a pay monthly sim only contract. Today (1st December) I received my first months bill. But my sim has not arrived yet. Surely this can’t be right. Don’t know how I go about complaining. Any suggestions?

Message 1 of 3
452 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 67: Unsung hero
  • 12922 Posts
  • 95 Topics
  • 1173 Solutions
Registered:

Once the sim arrives @Alan1951, call o2 and let them know. They will then credit the days between when you have been billed and the sim arriving.

Alternatively contact them on social media (again once the sim arrives) and they can do the same thing.

(Twitter | Instagram | Facebook)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 3 of 3
439 Views
2 REPLIES 2

Enlli
Level 69: Guiding Light
  • 9084 Posts
  • 72 Topics
  • 1818 Solutions
Registered:

Well 3 days of postal strikes will not have helped as SIM cards are sent Royal Mail.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 3
444 Views

gmarkj
Level 67: Unsung hero
  • 12922 Posts
  • 95 Topics
  • 1173 Solutions
Registered:

Once the sim arrives @Alan1951, call o2 and let them know. They will then credit the days between when you have been billed and the sim arriving.

Alternatively contact them on social media (again once the sim arrives) and they can do the same thing.

(Twitter | Instagram | Facebook)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 3 of 3
440 Views