Hi O2 users,
Just a line to let you all be aware……….
My wife just received her latest bill.
The bill is usually between £11 & £14, however this bill was £138.00
We looked into this and found there was a call of £70.00 for a 6 hr 42 min at 16.36hr.
The company was closed at 20.00.
This so-called call took all her contract minuets, so more charges were accumulated.
On contacting O2 on 2 occasions we were informed by 2 members of staff that it was mistake and offered a 50% reduction.
Nothing was resolved.
On the 3rd call an offer of £50.00 refund was offered, we asked to speak with a manager and was told we would be contacted the following day.
On the 4th call. We were offered a £50.00 refund, we asked to speak with a manager and told none were available.
My Wife Myself & 2 Sons have contracts with O2 as do most of our family???
Where to go from here??
Keith
(an o2 user for many years)
