Bill

[Char321]

Wondering if anyone else is being charged for their bill 3 times a month! I pay my bill every 14th of every month yet 02 are taking money from my bank account on the 3rd 14th and 31st of every month and the useless customer service can only say but there is 5 weeks in some months yes I understand 2 payments can fall in one month but not 3!! O2 have gotten worst over the past few years I will finish my contract and look at better options as this is not the first time! If you are looking to join o2 DONT! 

[Cleoriff]

@Char321 

You need to contact payment management.

Details here Guide: Coronavirus Community Help and Support 

To pay bills, ask for payment extensions, or query your bill, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[Char321]

Called them this morning the lady couldn’t understand what I was questioning just kept repeating there is 5 weeks in some months yes I know that! I wanted to know why they are taking money after I have paid as well as before also trying to tell me they don’t do set payment dates? 

[Bambino]

@O2Daniel, @O2Georgina, or @O2Emma can you please advise @Char321?

[Char321]

Is there another number to call as I have now called 3 times and been hung up on twice! Thanks 

[Bambino]

@Char321 Call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

[Char321]

Thank you so much you have been the most helpful person I have spoken to all!! 

[O2Emma]

Hi @Bambino I will pick this up thanks.

[O2Emma]

Hi @Char321 I will send you a private message to look into this for you.

[Char321]

Still no answers have now cancelled my direct debit and will continue to pay once per month electronically through the app if o2 don’t like it they can contact me! seriously had enough