You need to speak to payment management @Don2021.
Their number is 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
You can also use Skype to call them - it's free as they have an 0800 number.
More advice on how to get through in the guide below:
Guide: Coronavirus Community Help and Support
Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
