@Christy
A direct debit is not a fixed amount.
O2 will notify you of your bill 14 days in advance of when payment is due and this amount is then taken by direct debit.
If your bil is higher than expected, you need to check your MyO2 for what the extra charges are and see this guide for what is and isn't included in your tariff Guide: Your Allowances - what is and isn't included
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
