Being told I haven't paid a bill when I have

[Kevin21]

I keep getting messages saying my bill is overdue even though the money has come out of my account 

[Oxonian]

@spamalam 

O2 did have a lot of issues with either not collecting direct debits or collecting them and not allocating them to customer accounts in mid to late December. If you think your cryptic message genuinely was from O2, you could contact Customer Services on 202 or via social media to check the position :-

Guide: How to find help & contact O2 

Please do not click on any links in the cryptic message in case it is a phishing message and not genuinely from O2. 

[Oxonian]

@spamalam 

I have just answered that message from you on another thread.