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Being chased for overdue bill I don't owe

Zaldan
Level 1: Joiner
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29/04/22 had my 14 day cooling off period extended because of unresolved network issues in my area so I could exit a 18 month contract without penalty.

17/05/22 I receive 02 bill for £160.62, use twitter after being unable to get through on phone and the disconnection fee is clear and a new bill sent.

20/05/22 o2 bill arrives with nothing to pay.

02/06/22 o2 bill arrives for outstanding charge of £160.62 with a threat of further £6 added if not paid in 4 days, response on twitter this time is phone customer support.

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jonsie
Level 94: Supreme
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O2Lisa
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Thanks for the tag @jonsie 😊

I'll message you privately @Zaldan and look in to this for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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jonsie
Level 94: Supreme
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