cancel
Showing results for 
Search instead for 
Did you mean: 

Being chased for overdue bill I don't owe

Zaldan
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

29/04/22 had my 14 day cooling off period extended because of unresolved network issues in my area so I could exit a 18 month contract without penalty.

17/05/22 I receive 02 bill for £160.62, use twitter after being unable to get through on phone and the disconnection fee is clear and a new bill sent.

20/05/22 o2 bill arrives with nothing to pay.

02/06/22 o2 bill arrives for outstanding charge of £160.62 with a threat of further £6 added if not paid in 4 days, response on twitter this time is phone customer support.

Message 1 of 4
185 Views
3 REPLIES 3

jonsie
Level 94: Supreme
  • 87310 Posts
  • 596 Topics
  • 5280 Solutions
Registered:

@O2Lisa can you advise? 

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 2 of 4
180 Views

O2Lisa
  • 807 Posts
  • 0 Topics
  • 29 Solutions
Registered:

Thanks for the tag @jonsie 😊

I'll message you privately @Zaldan and look in to this for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 3 of 4
165 Views

jonsie
Level 94: Supreme
  • 87310 Posts
  • 596 Topics
  • 5280 Solutions
Registered:

Thank you @O2Lisa 👍

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 4 of 4
164 Views