Around a week ago I received an email stating I had an overdue payment of £0.00 due. I pay bill via DD every month and have done for over a decade so new there was nothing owed on the account.
I contacted customer service and after being passed around I was told that they basically didn’t know why this had happened but not to worry, there was no restrictions on my account and she had passed it on to her manager and it would be sorted.
6 days later I received the same email again and it said I had to make the payment of £0.00 or I would be cut off basically.
Same again, passed around and told that all payments were up to date, a £10 credit has been added to my account and not to worry.
The very next day I receive an email stating £0.00 was still overdue and they have cut me off. This was Sunday evening so can’t even get through to anyone to sort it out. I have gone on the app and it says £5 overdue (even though it isn’t and doesn’t show what this charge is for) made multiple payments to try to clear this. It is now showing my account in credit but also still saying overdue???
Worried this will affect credit file, account standing etc and can’t seem to get to the bottom of this. Has anyone else experienced this?
