Bad signal

[Anonymous]

Hi Everyone,

I just joined o2 today and only get a 3G signal on a strong area covarage with 5 maskes in my area.

How long does it take before i can expect to get a good signal, i get 4g on three.and EE

[adamtemp64]

What is shown for your exact postcode on the coverage checker http://www.o2.co.uk/coveragechecker or the live status checker http://status.o2.co.uk but o2 do not release future network upgrades to the public

[Cleoriff]

Hi  @Anonymous type your postcode here http://status.o2.co.uk/

Also have a look at  this guide

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

[Cleoriff]

Also to add.... Have you a 4G sim and a 4G tariff and phone?

[MI5]

You may not be in a 4g area. You don't have to wait before you get it, if available you should get it immediately.

[Anonymous]

Its showing full bars for 2G-3G-4G
I was told by o2 online help it could take up to 24hours to get 4G

[Anonymous]

Hi Raymond

i dont understand these things either, and getting know where with o2.

i have been a customer for many years but three week ago i change my phone from 3g to 4g and now in places were i never had a problem with 3g i do with 4g. i have just down loaded the TU go app and the wifi app i will try using them and hope they dont cost me anything. but it is rather annoying when you pay for an improvement and things get worse. o2 has never had the best coverage in the mobile phone department i though 4g would make it better.

if anyone can tell me what im doing wrong please do

malcolm

[MI5]

If its showing 4g you have it already.

[Anonymous]

Hi Malcolm,
I just canceled Virgin because the signal was crap that was EE 3g, thought i would try o2 as i am going abroad soon to Europe if the signal is this crappy in uk i have no chane of using it in greece or Estonia.

[adamtemp64]

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@Anonymous wrote:
Its showing full bars for 2G-3G-4G
I was told by o2 online help it could take up to 24hours to get 4G

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Ok what phone and what tariff I.e. Payg or monthly what is showing if you log in to my-o2 ?