BOLT ON COMPLAINT

[Pablovski]

I have bought two data bolt ons over the past 48 hours, using the online chat service as the normal purchase system has been failing. both in app and on website.

both times the agent promised it would be credited immediately. Neither has been credited, and the online purchase system remains out of order.

anyone else being let down by O2 like this ?

P.

[Pablovski]

Thanks ... but i've been on the phone three times now with the O2 agents and nothing has happened. I'm off to see the real people in the shop.

Many thanks all

P.

[Toby]

Hi guys,
I have cleaned up this thread, as many posts were not helpful for the actual query being asked. If you need any info clarified or checked, or are not sure if others' posts are correct & accurate, please ask the community team via PM, or use the report content function so that we can check. You're welcome to offer corrections to others, as long as its clearly explained.

[gindygoo]

@Toby could u clarify the rules around bolt on purchase and sharer plans please, as I'm still unsure as to what the deal is?

Tia.

[Toby]

Hi @gindygoo,

This sounds like an odd request, but will help to be quick

Can you ask the exact question(s) you need an answer to? This helps to circulate the query to clarify.

Cheers!

[gindygoo]

@Toby What are the rules on buying a bolt on if you're using a sharer plan. Both for the lead sharer, and the other secondary users/sharers.?

In short: Are there any rules that preclude any of the ppl using a sharer plan from buying a bolt on?

[Toby]

Hi @gindygoo, I'll talk to the team now

[gindygoo]

---

@Pablovski wrote:

Thanks ... but i've been on the phone three times now with the O2 agents and nothing has happened. I'm off to see the real people in the shop.

Many thanks all

P.

---

@Pablovski just wondering if you got sorted in the end? Must be highly frustrating if not.

[Toby]

Hi @gindygoo,

Only the leader of sharer plan can buy bolt-ons I can confirm. Is this all you need?