Arbitrage Bar

[Louisemck6]

Hi iv had no mobile WiFi calls or messages on my account for around 38hrs now I have 6 devices on my account as our whole family use it I was 1st told it was a mast problem in our area but iv now been told your account has been restricted with Arbitrage Bar which I don’t understand can someone help please iv been a customer over 15yrs with virgin before you joined & this has never happened

[MI5]

@Louisemck6 

The only bars we know of are in this guide Guide: O2 BARs 

I suggest you contact O2 for further clarification.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[Louisemck6]

 

[madasaf1sh]

@Louisemck6 

Follow the advice from @MI5 and speak to o2 this morning via the contact details provided, as they are the only ones who can remove it.

[pgn]

Sounds like they renamed the "Bothway Bar" @Louisemck6 - take the advice given and contact O2 via Social Media.

Bothway Bar

Bars incoming and outgoing calls, SMS and MMS

Added as part of stolen or lost process to bar sim

[MI5]

Let us know how you get on please @Louisemck6