Apple Watch Airtime not working

[damij]

I lost service a few days ago, all very random. Was supplied a new sim as O2 deemed it was a sim fault. Got it functioning and all up and running, apart from my 2 x Apple Watch airline plans will not add. I’ve tried resetting all devices; but every time I go to add each of my data plans, I get the ‘oops something has gone wrong…….error code 110’. I’ve called O2, and was told it would be functioning by this evening (it’s not) I’ve done live chats x 2 where the eSims have been reset, I’ve sent messages through the app and have tried Twitter support and nothing. Extremely frustrating as paying for a service not actually receiving!

[damij]

Totally, this is an O2 issue. No other network is this bad at handling the add-on, speaking from experience.

[Stretch01]

last night I read somewhere that someone increased their spend cap to £10 and a few hours later his Apple Data plan completed its activation.

I had nothing to lose and increased mine from £0 to £10 last night, 24 hours later my plan had completed too.

I have no idea if increasing my spend cap worked but I’m just happy I’m now online with my Apple Watch.

Is this a coincidence?

[mobileappz]

Hi, I'm currently experiencing code 10 error when trying to activate an O2 Apple Watch plan. Is there any more information on this please about these Apple Mid Servers and how they activate devices at a carrier level? eg a link or more info please. Obviously this seems to be a closed API only accessible to the telecoms industry but it would be insightful to have some more info about this if there is any out there, to try and better understand why I might be receiving error code 10. It's been a while trying to get this resolved with O2 and speaking directly to someone about it on a technical infrastructure level as to why it might be occurring is proving to be impossible so far. Thanks.