Airtime

[Maryam]

I was supposed to receive a code for Disney plus included in my contract but I didn’t l. What should I do

[MI5 · Accepted solution]

@Maryam 

You need to go to your MyO2 http://www.o2.co.uk/myo2 and scroll down to "extras"

Choose Disney and wait for an email with an activation link.

Follow the link in email to avoid being charged for it.

[Luis1]

I want to cancel subscription for Airtime. I don't seem to be using it anyway as I always carry my phone with me. I did not avail any apple watch. I'm on SIM only service and I added my existing apple watch series 5 for airtime but since I am not using it, i want to cancel it.

I have been trying to call 202 but i am not being connected to customer service representative. I have tried several times already. Please help. 

I am seeing extra charges when i don't use it. When instructed to call to cancel it, no one is picking up or I'm not directed to customer service rep. This is unacceptable.

[MI5]

@Luis1 

Numbers to try to call on here Guide: Coronavirus Community Help and Support 

or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.