Additional Charges

[Anonymous]

I am posting this in an attempt to get the additional charges removed from my account.
I am currently in Nepal and was caught up in the earthquake that hit and lost WiFi access. So to contact family and friends I put my sim back in my phone, to let them know that I am safe and unhurt.
I am now getting charged £40 for Internet Usage, which I have been told I can't get removed despite these extreme circumstances.
Am I being unreasonable in asking this? I know it's a relatively small amount but it was terrible situation which I was caught up in and I feel like I am been stung for it...

[Anonymous]

Ok so I have spoken to a staff member on the Live Chat and been told that I can't get my Internet Usage charge removed... is there anything else I can do? Can I get this bumped up the ladder? Or do I just take the hit and stay *bleep* off?

[jonsie]

Live chat is totally useless for account issues,  not sure they can even tell you the correct date where you are!

Please call them on the free overseas number in the link below. Common sense on the part of O2 will, I think, prevail and the charges should be removed. Don't stay hacked off please, get customer service to show some respect for your situation.

http://www.o2.co.uk/contactus

There is also the option of making a complaint online here:

http://www.o2.co.uk/how-to-complain

[perksie]

You can only ask but there was no offer to include data use in Nepal. 

[jonsie]

No offer but I'm sure a sympathetic adviser will be willing to help. 

[Anonymous]

like I mentioned  before @Anonymous, let the charges get applied to your account, to make sure they wont be credit back, as the credits will be applied manually so there's a small chance that can happen. if they don't , which is likely, as data was never included. ring customer services ,over the phone, and explain the situation.