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Abroad but no data

Qu
Level 1: Joiner
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Daughter in Spain but unable to use data on iPhone 11
Spoke to an agent who said to
Spend Caps -
- ROW Data Roaming Bar
- Spend Cap ROW Roaming except Inclusive Roaming countries Call Bar (
Can she do this through the app as she can't find how to do it?
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MI5
Level 94: Supreme
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@Qu 

Spend caps won't apply to Spain at all but a roaming bar might, however, customer service need to remove that.

But first, change the data apn to "mobile.o2.co.uk" and see if that helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Qu 

Spend caps won't apply to Spain at all but a roaming bar might, however, customer service need to remove that.

But first, change the data apn to "mobile.o2.co.uk" and see if that helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
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