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Abroad but no data

Qu
Level 1: Joiner
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Daughter in Spain but unable to use data on iPhone 11
Spoke to an agent who said to
Spend Caps -
- ROW Data Roaming Bar
- Spend Cap ROW Roaming except Inclusive Roaming countries Call Bar (
Can she do this through the app as she can't find how to do it?
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MI5
Level 94: Supreme
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@Qu 

Spend caps won't apply to Spain at all but a roaming bar might, however, customer service need to remove that.

But first, change the data apn to "mobile.o2.co.uk" and see if that helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120532 Posts
  • 605 Topics
  • 18062 Solutions
Registered:

@Qu 

Spend caps won't apply to Spain at all but a roaming bar might, however, customer service need to remove that.

But first, change the data apn to "mobile.o2.co.uk" and see if that helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
128 Views