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ANY CUSTOMER LOYALTY AT ALL FROM O2???

Anonymous
Not applicable

on ‎11-11-2013 14:43

on ‎11-11-2013 14:43

Has anyone ever had any sort of customer loyalty from o2? been with them for 12yrs and every yr its the same.. this yr i went to upgrade my phone to 5s online, £42 a month 24mnths, free handset. i had a problem and couldnt complete order. come back today to finish the order and it wont let me order from the basket as its now £29.99 extra for the handset...

spoke to o2 after a 20min wait and theyre not interested as usual.. pretty annoyed tbh

 

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Anonymous
Not applicable

‎11-11-2013 14:45 - edited ‎11-11-2013 14:48

‎11-11-2013 14:45 - edited ‎11-11-2013 14:48

They operate a fair deal Policy

Both existing and new customers get the same deal.

No such thing as loyalty now I'm afraid.

😞

I'd suggest going into an O2 shop or ring them on 202 from your mobile or seek out deals at an independent such as CPW.
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Anonymous
Not applicable
In response to Anonymous

on ‎11-11-2013 14:55

on ‎11-11-2013 14:55

yeh its probably time for a change anyways, they're signal in my town has gone poor for some reason over the last 12mnths.
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Anonymous
Not applicable
In response to Anonymous

on ‎11-11-2013 14:59

on ‎11-11-2013 14:59

Updating their network..soon you should have full all the time. Best offers I always get from customer service, usual much better then from the shop even online. Give them call and try, wont cost u peny.

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perksie
Level 69: Guiding Light
In response to Anonymous
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‎11-11-2013 15:01 - edited ‎11-11-2013 15:03

‎11-11-2013 15:01 - edited ‎11-11-2013 15:03

@Anonymous wrote:

Updating their network..soon you should have full all the time.

That's a brave prediction, I'm sure we would know about it if O2 had ever promised that.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Not applicable
In response to perksie

on ‎11-11-2013 15:05

on ‎11-11-2013 15:05

Well in the same I hope. Only what I want from santa this christmas is Full signal and 3G.

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Anonymous
Not applicable
In response to Anonymous

on ‎11-11-2013 15:17

on ‎11-11-2013 15:17

yeh i rang before posting on here, they didn't want to know though.. just said that theres been a price increase.. even though the offer was still in my basket as well..
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Anonymous
Not applicable
In response to Anonymous

on ‎11-11-2013 15:27

on ‎11-11-2013 15:27

Take a screen shot of your basket and e mail O2 with it to see what they say.

https://www.o2.co.uk/apps/help/help
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Anonymous
Not applicable
In response to Anonymous

on ‎11-11-2013 16:01

on ‎11-11-2013 16:01

haha gets better, had a chat with an adviser online, they can't offer any past deals, even though its still in my basket, only new deals. i was very polite, but did mention the new deals are just price increases? as soon as i asked about when my contract ends and enquired about when to contact about cancelling, o2 ended the chat!! saved the session for future ref
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Anonymous
Not applicable

on ‎11-11-2013 16:24

on ‎11-11-2013 16:24

Circumvent Live Chat.

They are non uk outsourced call centres who are generally ok for low level non account enquiries.
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