3G phone on 4G tariff... Mixed messages - Live chat said 'yes' but told 'no' when asked in-store...

[Anonymous]

Hi,

I am confused and a more than a little angry at the mixed messages I am getting from O2...

I have an iPhone 4s (3g only) on a Simplicity Unlimited 12 month contract at £21 PCM... This gives me 1Gb of 3g data, which I go over most months...

I noticed that there now is a Simplicity 12 month contract at £31 PCM that has 8Gb of 4g data included which would be perfect for me...

Earlier this week I asked on Live Chat if I could switch my tariff to the 8Gb/4g and still use my 3g iPhone 4s with no penalty and I was told 'yes you can'...

I visited an O2 shop today to switch tariffs and was told flat out that this was not possible... I clearly explained that I fully understood that I would not get a 4g data rate on my 3g device and that I only wanted the additional data allowance...

I dont have the Live Chat transcript (as O2 don't automatically email it to you) and I didnt think I would have a problem so I dont have the Chat agents name to go back and complain...

Can any one offer any advice/opionion...

Many Thanks

Martin

[Anonymous]

I have just upgraded my tariff to O2 Simplicity 1000min 1GB 12 Month. However, this is a 4G tariff and I currently have a 3G iphone 4s. I do not need to upgrade my phone which is why I went with the sim only tariff. I assumed (I probably should have looked into it first) that as I cannot receive 4G then I would remain on 3G. However, since upgrading a few days ago I have lost all 3G coverage. Is this as a result of the 4G tariff which I am now on and how can I return to 3G?

Many thanks

J

[Anonymous]

Hi.

Yes a 4g tariff will work fine on a 3G connection.

Check your service status for any mast issues.
http://status.o2.co.uk

Also removing the sim and clean it.

Ensure airplane mode is not turned on in your settings and ensure mobile data is turned on.

Try settings , general , reset , reset network settings.


Last resort is call O2 on 202 to have your account checked.

Bear in mind it can take up to 24 hours for things to settle in upgrades / sim swaps.

[Anonymous]

Great, it's all fixed. Really appreciate the quick response.

Thanks.

[Anonymous]

Awesome

glad your sorted.