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mazfb · ‎03-04-2020

So I stupidly don’t check what size phone I upgraded to and I need to go bigger. I was going to exchange under the 14 day change of mind but it says to contact o2. How do we contact to exchange when their lines the only open at the one time for emergency?
Thank you

MI5 · ‎03-04-2020

All we can suggest is that you keep trying to call. Sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

mazfb · ‎03-04-2020

I am just keep on hanging up. Might cancel the phone dd they'll soon call me then

Spoiler

gmarkj · ‎03-04-2020

Whatever you do, DON'T cancel the DD.
o2 have no hesitation in sending you to a debt recovery agency, which will wreck your credit score.
You just have to keep trying. Another community member got through this morning after calling just after 8am.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2James · ‎03-04-2020

You could try with Skype if you have it

You could try Skype on 0800 032 1402 if the usual numbers are busy

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

mazfb · ‎03-04-2020

I'll keep on trying

mazfb · ‎03-04-2020

Thank you i'll try this

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