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£10 FREE CREDIT.....

Anonymous
Not applicable

I received a text saying, if I top up before 04/03/2013 then they will double my top-up,

to use on calls, text and Internet for 30days. My question is, if I top-up £10, I will receive £10 free, but if I use the £10 free on calls and text, and after 30days have £10 balance left (that I originally topped up) will that credit also automatically expire?

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version7point0
Level 33: Firestarter
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Hi Sam-95.

The £10 free is what O2 call "virtual credit".

So if you make a chargeable call or text whilst you have this it will be taken from the free credit first, then your actual credit will be taken.

Depending on your tariff depends on if you still have your actual £10 left at the end of the month. If you are on Text & Web or O2 Unlimited then you will still have it at the end of the month.

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Anonymous
Not applicable

I assume the £10 is a free virtual top up to use for 30 days & your original amount will still be the same

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version7point0
Level 33: Firestarter
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Registered:

Hi Sam-95.

The £10 free is what O2 call "virtual credit".

So if you make a chargeable call or text whilst you have this it will be taken from the free credit first, then your actual credit will be taken.

Depending on your tariff depends on if you still have your actual £10 left at the end of the month. If you are on Text & Web or O2 Unlimited then you will still have it at the end of the month.

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MI5
Level 94: Supreme
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Registered:
Assuming you are on Text & Web then your credit will never expire. Actual money you put on can only be used.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Thank you for the reply, it was really helpful....

So I have just topped up and figured it out that the extra credit, doesn't appear in my balance, so that is great, and extra £10 to use on calls since I am on text and web.

 

 

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Anonymous
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Check your Bolt On`s what`s left of the free credit is recorded there.

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