0843 number service charge

[tortoise]

Hi, is it legal to charge 50p/minute service charge for a 0843 number?

The following ofcom site lists a 0843 service charge range of 0-7p / minute. Is that just guidance or law?

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/how-muc...

[MI5 · Accepted solution]

@tortoise 

Charges are guidance only.

Use sites such as "saynoto0870" to find none premium numbers.

https://www.saynoto0870.com/

[MI5]

@tortoise 

Additionally, the link you posted states a "service charge" and an "access charge".

It further shows that 55p/min is the access charge levied by O2.

[tortoise]

Thanks MI5 for the response. The o2 bill clearly states it's a service charge and not an access charge. Is a  50p / minute service charge for an 0843 number defensible when the number is on an electricity bill and no mention is made of the service charge?

[MI5]

@tortoise 

It's the electric company that is responsible for demonstarting the service charge.

Whether the access charge is defensible or not is a question for O2.

http://www.o2.co.uk/contactus

[Anonymous]

@tortoise Hi, your electricity supplier should provide a help number that is at least standard rate.

Most suppliers help lines are free.

[Anonymous]

@MI5 What is "Demonstarting"?

I don't like the sound of that!

[MI5]

lol, no idea.
Try demonstrating

[tortoise]

@Anonymous, I agree! I'm saddled with this supplier as I've just moved into new premises.

[MI5]

@tortoise 

Did you check the sayno site for an alternative number?