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CT1 · ‎25-01-2023

I'm a pay monthly customer.

I am currently in dispute with BT Internet and need to retrieve details of phone calls, time on call, dates etc.to their 0800 number. 0800 numbers are not normally itemised on 02 bills for safeguarding reasons as far as I know.

How can I access details of 0800 calls that I have made from my o2 phone?

Thanks

MI5 · ‎25-01-2023

@CT1

I'm fairly certain you can't but try customer services.

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎25-01-2023

@CT1 The call log on your phone would probably be the only record of any 0800 calls you've made.

I DO NOT WORK FOR O2

Breanna · ‎27-01-2023

Were you able to get in touch with O2 about this @CT1?

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