02 Making me pay for PAC code

[Anonymous]

I've been with 02 for over 5 years. I lost my phone that was nearing the end of its contract in about August. So i went and bought a pay as you go phone in may to tide me over in the meantime until i renewed my contract. I got a new phone, Xperia Z2 with a new 2 year contract from 02, and haven't used the pay as you go phone since.

My girlfriend wants the phone to use, and i said i'd give her it. 02 are telling me i have to pay £15 for the PAC code in order to unlock the phone for her.

This is a joke. Years of loyalty and they're trying to sting me for an easy £15.

It's a disgrace.

[Anonymous]

If I know the unlock procedure, can I not do it with the pac code myself? Appreciate the help everyone

[MI5]

A PAC has nothing to do with unlocking.
A PAC moves your phone number from one network to another, it does not unlock your phone.
To unlock, you have to follow the process given to you earlier.