02 Making me pay for PAC code

[Anonymous]

I've been with 02 for over 5 years. I lost my phone that was nearing the end of its contract in about August. So i went and bought a pay as you go phone in may to tide me over in the meantime until i renewed my contract. I got a new phone, Xperia Z2 with a new 2 year contract from 02, and haven't used the pay as you go phone since.

My girlfriend wants the phone to use, and i said i'd give her it. 02 are telling me i have to pay £15 for the PAC code in order to unlock the phone for her.

This is a joke. Years of loyalty and they're trying to sting me for an easy £15.

It's a disgrace.

[MI5 · Accepted solution]

Put your contract sim in it and unlock it for free http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...
PS, it's not a PAC that you need, it's an unlocking code.

[Anonymous]

The payg Phone will have had to have been used for 12 months before they'll unlock it.

Http://www.o2.co.uk/help/phones-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network

I'm told O2 know what type of account the phone was so,d on via its imei so wouldn't unlock by inserting a contract SIM card in it. This is from an O2 employee who posts here.

[jonsie]

It will cost nothing if you use the contract sim to make a few calls. 

[MI5]

If they see the phone being used on a contract they will unlock it.
The rule applied to phones used on a PAYG basis only.

[Anonymous]

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@MI5 wrote:
If they see the phone being used on a contract they will unlock it.
The rule applied to phones used on a PAYG basis only.

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Message 8 in this thread from @Anonymous

Unlocking query

[MI5]

I'm aware of what was said.
I am also aware of my own experiences.
Do you have any first hand knowledge?

[Anonymous]

Nice one!

[MI5]

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@Anonymous wrote:

Nice one!

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Just make sure you use the phone for a couple of days to latch it onto the system.

[jonsie]

The phone will be unlockedwith a contract sim. I did the same thing with a Nokia only 6 months ago.