Solved: How to turn off the voicemail?

Anonymous · ‎26-03-2013

Hi,

Can anyone please guide me how to turn the voice mail off. I tried 1760 / 1750 and all the numbers o2 customer servise agents asked me to....but none of them worked.

I been speaking to O2 customer services from over a month now but apparently they have no solutions.

Will you please help me to turn voicemail off from my iphone 4?

Thank You So Much

M Khan

Anonymous · ‎26-03-2013

Hi Guys,

I called to O2 and asked for to speak to super visor in network team, who basically advised to re install the tugo> go to settings>delete account.

Then I dialed the number 1760. and its worked.

Thank You so Much guys for all your help

Kind Regards

M khan

View solution in original post

MI5 · ‎26-03-2013

Do you have tuGo installed ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-03-2013

Hi MI5,

I did have tugu installed but deleted this as per O2 advise, but still unable to turn off my voicemail.

What else I can do?

Thanks

M Khan

perksie · ‎26-03-2013

Corrected with new info.

If that fails re-install TuGo and make sure you log out and delete the account before removing it.

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MI5 · ‎26-03-2013

It seems to be a problem that even if deleted, the lock on voicemail still exists. Try ##002# as this should cancel all diverts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-03-2013

Hi All,

thanks for all your help, I did what you guys advised,,,but still voicemail is on. No Idea Why Can't O2 turn it off from their end?

Thanks

M Khan

Anonymous · ‎26-03-2013

Hi Guys,

I called to O2 and asked for to speak to super visor in network team, who basically advised to re install the tugo> go to settings>delete account.

Then I dialed the number 1760. and its worked.

Thank You so Much guys for all your help

Kind Regards

M khan

MI5 · ‎26-03-2013

Good tip - Thanks for that.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎26-03-2013

Great stuff, glad you found the answer.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

jonsie · ‎26-03-2013

Great, that should help others with the same problem.

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