5G on O2 Edinburgh

[murrayalex]

Hi

Just got a new phone (Oppo X5 Pro) and have added a new line to my existing contract. The phone is 5G ready, the sim I was sent is 5g ready according to the pack but I have not seen a 5G signal once in Edinburgh in the last week?  

This includes areas where the 5G coverage checker suggests it should be available. It's not the phone as I stuck in a 3 sim and it got 5G coverage in the same area. I have gone through the usual checks, reset the phone etc...checkd that 5g is active on the phone...clearly, this is not a great situation and I still have time to cancel the contract I suppose as 14 days have not elapsed?

Kind regards

[MI5]

@murrayalex 

Start by checking if O2 have enabled 5g on your account. It should be the default but anything's possible these days.......

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[murrayalex]

Thanks for your prompt reply, have just tweeted them...it's odd as I had no trouble getting 5G on 3 in the same  places...thanks