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Level 1: Joiner
Posts: 4
Registered: ‎13-03-2018

using data abroad

I asked someone to top up 10 pounds for my 02 number while I am abroad.

How can I use data from the Big Bundle, it says I have 2 Gb ,but in reality internet is not connecting at all.

Posts: 81,865
Topics: 503
Solutions: 9,849
Registered: ‎04-04-2012

Re: using data abroad

If you are abroad in the EU you can use your bundle data, but outside of the EU you can’t.
If you are in the EU you need to contact customer service to have your account checked for the correct bolt ons and that international use is enabled.
If using an iPhone try changing your data apn to “mobile.o2.couk”
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎13-03-2018

Re: using data abroad

Thanks, I looked at your previous replies to Iphone users and checked my apn -(I have Motorola 3g and I am in Europe) it says - 02 mobile web - mobile.02.co.uk

how to contact customer service on the webpage which doesn't give such chance?

Posts: 81,865
Topics: 503
Solutions: 9,849
Registered: ‎04-04-2012

Re: using data abroad

If you have wifi, use live chat off this link http://www.o2.co.uk/contactus
I suspect you have an international data bar on your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)
Community Manager
Posts: 4,556
Registered: ‎23-07-2014

Re: using data abroad

[ Edited ]

Hey @Gala1 good evening, please do keep us updated on how you get on with this. Smiley Happy And welcome to our community!


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Level 1: Joiner
Posts: 4
Registered: ‎13-03-2018

Re: using data abroad

Thanks for welcoming me in this community))) - I am passionate about communities and cooperatives. 

But in this case - I am saddened to say that there is no way to reach 02 customer service from Cyprus( that is where I am at the moment), and it looks that 10 pounds was complete waste of money. 

I feel helpless and cheated, once again, by a corporation which doesn't have a human representative to talk with me.

Be well, guys and girls)))

Posts: 81,865
Topics: 503
Solutions: 9,849
Registered: ‎04-04-2012

Re: using data abroad

@Marjo can you get the details for customer service to be able to check for a bar?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)
Community Manager
Posts: 4,556
Registered: ‎23-07-2014

Re: using data abroad

Thanks for the tag @MI5! Let's see if we can help on our end @Gala1. Smiley Happy I'm going to drop you a PM (private message here on the forum) to get a few details - please do reply when you get a moment.


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Level 1: Joiner
Posts: 4
Registered: ‎13-03-2018

Re: using data abroad

Hi, everyone!

Today i intuitevely changed my apn to payasyougo setting and ... it worked!

Thanks everybody who was ready to help me to sort things out.

One more thing - I did call the customer service number from my skype and no command worked on the dial pad.

So the good thing is, that we are left to use our own intuition and imagination to what could work when we are stuck.

All kind thoughts, 

Gala1

Posts: 2,076
Topics: 47
Kudos: 585
Solutions: 48
Registered: ‎04-05-2008

Re: using data abroad

That’s really great you got it sorted.

 

😀. Enjoy the time there with you imagination 😂

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