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new sim supplied, when the number tested shows as a Tiawan number

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Anonymous
Not applicable

on ‎22-02-2018 12:34

on ‎22-02-2018 12:34

when the number tested shows as a Taiwan number

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jonsie
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In response to Bambino
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on ‎22-02-2018 18:36

on ‎22-02-2018 18:36

Text MY NUMBER to 2020

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to MI5

on ‎23-02-2018 11:06

on ‎23-02-2018 11:06

HI, found out it was indeed the serial number (Doh). What I received was a blank sim to match to my existing phone, thats why there was no new number on card. Gave up trying to navigate the O2 phone system and contacted the nearest O2 shop. Getting new sim from them. Thanks to all who replied.

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MI5
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on ‎23-02-2018 11:13

on ‎23-02-2018 11:13

Ah, you should have said.
All you need is a sim swap http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎23-02-2018 11:15

on ‎23-02-2018 11:15

@MI5wrote:
Ah, you should have said.
All you need is a sim swap http://swapmysim.o2.co.uk/

Yes, absolutely no need for another sim to be sent @Anonymous. You could do this now....

Veritas Numquam Perit

Girl in a jacket
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Marjo
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In response to Anonymous
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on ‎23-02-2018 11:22

on ‎23-02-2018 11:22

Hi @Anonymous just wanted to check how you're getting on with this, hopefully everything goes well with your new SIM. Please do update us on your progress when you have any news? slight_smile

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