iPhone 11 Pro Max

[Afi]

I tried many times but to reset my password I tried to call

I want to unlock my phone

I’m an getting frustrated as no one can help me

[jonsie]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@Afi 

Please remove your personal details as the forum is public and you may get spammed.

All ways to unlock here Guide: Unlocking an O2 phone to use a different SIM card