Solved: Re: change from contract into pay as you go and ke...

mondy · ‎13-02-2022

I already had a pay as you go number the contract did not work and returned the item. now I have problems into get my number back, despite many phone calls to customer service, where they are passing me from one department to another and still have money on the pay as you go. but no number as I lost the mobile. I have a new phone but no sim now.

MI5 · ‎13-02-2022

@mondy

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-02-2022

@mondy

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

change from contract into pay as you go and keep same number

Hello

999 days

Change account name to another

Activate mms service

WiFi calling