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call credit disappeared , where did it go?

rwt1492
Level 1: Joiner
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Mobile data is not turned on but my PAYG credit suddenly dropped , I cannot find out why and where it has gone, I suspect a scam is there a way to find out what has used up my credit?

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MI5
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@rwt1492 

You'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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O2Sean
O2 Support
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Hi @rwt1492 ,

 

How much credit did you have that disappeared? Are you on a big bundle? If so is it your anniversary date?

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