balance amount

[roy5051]

My balance amount on my Bundle has suddenly reduced by £2.50 for no apparent reason.

Any ideas, please?

[madasaf1sh]

@roy5051

Im afraid you will need to contact customer services on 4445 and the friendly guys and gals will be able to tell you.

[roy5051 · Accepted solution]

I have dialled 4445 and received the answer.  I topped up £10, used £5 in May and £5 in June, then O2 credited my account with £2.50 bonus for some reason.

Strange, they couldn't tell me what the £2.50 credit was for, maybe some promotion that was current at the time.

Case closed.  Thank you.

[madasaf1sh]

Glad it is all sorted

[MI5]

Maybe a community reward @roy5051 ?

[jonsie]

Definitely a community reward @roy5051 , your name is on the list for the previous month

[MI5]

Yeah, I checked it too.

[roy5051]

Where do i check it, please?

[Aaron_]

You could go into your notifications where you would be tagged into a page by an o2 staff member.

[MI5]

You would have received a reward for forum activity for this thread https://community.o2.co.uk/t5/Pay-As-You-Go/2-Phones/m-p/1297242#M14488