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Will not let me buy anything with my credit

Gavin_xD
Level 1: Joiner
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on ‎10-11-2022 05:53

on ‎10-11-2022 05:53

Hello I have been trying to buy a game in ps5 store and it won't let me I have spent over 150 recently through my phone credit is there a reason I can't use my other 209 credit in my phone 

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pgn
Level 77: Grand Master
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on ‎10-11-2022 07:00

on ‎10-11-2022 07:00

Contact CS on 4445 around 08:15 today, there may be a cap on your spend Guide: Spend Caps & Charge to Mobile on O2 and only CS can see your account and increase or remove it, @Gavin_xD. You may also try O2 Social Media Team on any of the links just below. Good luck!

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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MI5
Level 94: Supreme
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on ‎10-11-2022 08:01

on ‎10-11-2022 08:01

@Gavin_xD 

There are no spend caps on PAYG so the most likely reason is the store that you are buying from has limited your spend.

Contact PS directly to see where the issue is.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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