Unable to view PAYG account details, call 202, or ...

MB10 · ‎27-07-2023

There appears to be something wrong with my PAYG account, can anyone suggest how to resolve?

It has credit (I can call 4444 and that works) and I can sign into MyO2 online, but the site simply shows:

”It looks like something's gone wrong

We're looking into it and hope to get it fixed soon.”

I’m actually just trying to generate a PAC code, but when texting 65075 I get no reply, and when calling 202 it sounds like a dead line.

MI5 · ‎27-07-2023

@MB10

4445nis customer services for PAYG, not 202.

However, there are known issues with logging in to MyO2 currently whilst we suspect, some updates are being done.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Breanna · ‎27-07-2023

The systems should be back up and running now @MB10. Were you able to get your PAC?

MB10 · ‎27-07-2023

Yes, I texted 65075 a few times during the day and eventually it worked.

Thanks for following up.

O2

Unable to view PAYG account details, call 202, or get PAC

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