Solved: Taking credit of my phone

Claire25 · ‎25-06-2021

I keep on getting £1.50 credit taking of my phone don't know why coz I have my bundle don't ring anyone will someone be able to check for me please coz that £3 in 2 days now xxxxxx thanks

MI5 · ‎25-06-2021

@Claire25

You'll need to call customer service on 4445 to check the reason.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-06-2021

@Claire25

You'll need to call customer service on 4445 to check the reason.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rob211 · ‎25-06-2021

I changed my tarrif to a higher data bundle and it took the money for my previous tarrif still, why is this? I don’t want to wait another month for this to happen again. And needed the increased data this month.

Cleoriff · ‎25-06-2021

@Rob211

You need to speak to O2 on 4445. They are the only people who can help.

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