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Switching number to O2

KHKate
Level 1: Joiner
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I already have a PAYG SIM (not O2) and I have a handset and i have a PAC code. How, on earth do I switch it over to the O2 network as everything I do i am going round in circles

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Cleoriff
Level 94: Supreme
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@KHKate 

You need to call customer service.

Call 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Hi @KHKate  and welcome to the forum!

Info here

BRINGING YOUR NUMBER TO O2

Before we can transfer your number, we'll need your PAC code – a code made up of three letters and six numbers. To get your PAC, text PAC to 65075, for free. You’ll receive it within 60 seconds and it’ll be valid for 30 days. Alternatively, you can request your PAC from your current mobile provider.

 

You can give us your PAC code when you order your new O2 connection or at any time afterwards. Once you’ve given us your PAC code, you’ll switch to our network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days. If you provide your PAC code at the weekend, you’ll switch on the following Tuesday.

 

If you want to switch to O2 at a later date, just contact us with your PAC code when you’re ready to switch. You can give us your PAC code online, call us on 202 free from your O2 phone or on 0344 809 0202 from any other phone, or visit an O2 store. PAC codes are only valid for 30 days, but if yours expires, don’t worry- you can always request a new one.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

*The Game Is On*

Girl in a jacket
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KHKate
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I already have the PAC code. I do not want to order a new device or SIM card, I just want to switch my number over to O2 - but can't find a way of doing so! How do I do it without ordering new Sim cards/devices, etc?

 

Message 3 of 4
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Cleoriff
Level 94: Supreme
  • 106318 Posts
  • 790 Topics
  • 5483 Solutions
Registered:

@KHKate 

You need to call customer service.

Call 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 4 of 4
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