Switch has lost my number

[Kelly197575]

Hey!

I switched from Vodafone to o2 last week and on the day my o2 sim went off but o2 one never came on. I have been on the phone every day and been in store and they just keep filling out new pac forms which don’t work. My number is very important and I need it medically. Why does nobody know how to get it back? I can’t loose it , please help 😞

[madasaf1sh]

@Kelly197575 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 0344 809 0202, the store shouldnt keep doing Porting Forms, as the problem could lie with Vodafone, and the only people who can liase with them is back office team.

[Kelly197575]

Thanks for your reply ,  I have told them it needs looking at through the back team but they just don’t listen 😞 twitter wont deal with it as they cat text me a code to the number as it doesn’t work 🤯

[Kelly197575]

Hi

please can someone help me get my number back? I changed from Vodafone to o2 last week and my number hasn’t ported, I have been in store and on the phone constantly and all o2 keep doing is filling out a pac form which isn’t going to work as it needs someone from the back office to help! I have had that number for 10 years and can’t loose it 😞 please does someone know what to do? 

[Cleoriff]

@Kelly197575 
I'm afraid you have to persevere with O2.

Call 202 from your mobile or 0344 809 0202, 0800 902 0217  0800 032 1402 or 0800 081 0255

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Kelly197575]

I’ve called them several times a day but they don’t listen and don’t help? 

[Enlli]

@Kelly197575 As customers we are poweless to help.

We did have advisors who would deal with this, but they have been removed from this forum pending changes