Request a refund

[FinalAccountRef]

I would like a refund by cheque please as I have switched bank accounts. 

[Cleoriff]

@FinalAccountRef 

 We're just customers like you but it sounds as if you need someone to access your account which can't be done from the forum.

You need to contact Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[TallTrees]

Hi @FinalAccountRef 

Welcome to the O2 community 

You need to contact o2 customer services 

HERE

Guide: How to find help & contact O2